Cancelling My Subscription

If you have purchased the TSM Desktop, then this page is not relevant to you. The TSM Desktop is a one off payment. 

If you have taken out a subscription for the TSMapp (Web Based), you may wish to cancel the payments, either temporarily or permanently. 

Since October 2023 we now offer two (2) different payment processors when subscribing ; Paypal and Stripe. Check which payment processor you used when subscribing to the TSMapp. Both have different ways of managing/cancelling your subscription. 

Paypal

In order to cancel your paypal subscription, you would need to login to your Paypal account. Instructions can be found on the Paypal website –

https://www.paypal.com/li/smarthelp/article/how-do-i-cancel-an-automatic-payment-i-have-with-a-merchant-faq2058

  1. Log in to your PayPal account.

  2. Click Profile at the top of the page.

  3. Click My Money then click Update beside My preapproved payments to find your payment.

  4. Select the payment, and then click Cancel.

Stripe

In order to cancel any Stripe subscription you can use the link below to access the Stripe Dashboard for the TSMapp. 

You will need access to the email you gave when first subscribing to the TSMapp. 

https://billing.stripe.com/p/login/14k9DPcYBaP71bycMM

Issues 

If you are struggling to cancel your subscription then use the contact form on the website. Please include the email that you used when first subscribing to the TSMapp.