Cancelling My Subscription

If you have taken out a subscription for access to TSM V8 (Desktop) and TSMapp (Web Based), you may wish to cancel the payments, either temporarily or permanently. 

Since October 2023 we now offer two (2) different payment processors when subscribing ; Paypal and Stripe. Check which payment processor you used when subscribing to the TSM. Both have different ways of managing/cancelling your subscription. 

Paypal

In order to cancel your paypal subscription, you would need to login to your Paypal account. Instructions can be found on the Paypal website – 

https://www.paypal.com/uk/cshelp/article/what-is-a-direct-debit-and-how-do-i-update-or-cancel-one-help240

In short – 

  1. Go to Account Settings.
  2. Click Money, Bank Accounts and Cards. 
  3. Click Set preapproved payments. 
  4. Select the merchant. 

Stripe

In order to cancel any Stripe subscription you can use the link below to access the Stripe Dashboard for the TSM. 

You will need access to the email you gave when first subscribing to the TSM. 

https://billing.stripe.com/p/login/14k9DPcYBaP71bycMM

Issues 

If you are struggling to cancel your subscription then use the contact form on the website. Please include the email that you used when first subscribing to the TSM. 

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